Refund policy

Refund Policy

Strict Return Period and Limited Eligibility

We enforce a strict return and exchange policy for all orders.

Eligibility for Return

To be eligible for any return, the item must have a proven defect, damage, or you must have received the wrong item. We do not accept returns or exchanges for simple change of mind or simple exchange requests.

To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return due to a defect, damage, or wrong item, you must contact us at contact@islarunes.com within 7 days of receiving your order.

Your email must include:

1. A detailed description of the defect or issue.
2. Supporting documents or photos of the problem.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, feel free to contact us at contact@islarunes.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This application must be made within the 7-day period as stated above so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.